Frequently Asked Questions

What services do you offer?

Zhen Psychiatry offers comprehensive mental health evaluations, diagnosis, and medication management for a range of conditions such as anxiety, depression, ADHD, mood disorders, and more. We provide individualized treatment plans and ongoing follow-up visits to monitor progress. We offer a thoughtful, holistic approach to ensure the best plan for you.

What is psychiatry ? How is it different from therapy?

Psychiatry is a medical specialty that involves evaluating, diagnosing, and treating mental health conditions. It often includes medication as part of the treatment process, which is one way it differs from therapy.

How do I know if this is right for me?

We offer a free 15-minute consultation where we can briefly discuss whether our services are appropriate for you.

You can schedule one here.

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What should I expect at my first appointment?

The first appointment is usually a get-to-know-you visit. We’ll talk about what’s been going on, your concerns, and a bit about your history to get a clear picture and discuss next steps. You can expect the first appointment to last about 45 to 60 minutes, while follow-up visits are much shorter—about 20 to 30 minutes.

Why do I have emails from both Headway and SimplePractice?

These are the platforms we use to support different parts of your care. SimplePractice is used for scheduling appointments, completing forms, maintaining your records, and hosting telehealth visits when applicable. Headway is a billing partner that manages insurance claims on your behalf.

If we are submitting claims to your insurance, you will receive emails from both platforms. If you are not using insurance, you will only hear from SimplePractice.

To get started, you’ll need to create an account and complete the registration process on each platform. While it may feel like a few extra steps initially, it helps streamline your care moving forward and minimizes paperwork later on. These processes are also in place to ensure your information is handled securely and appropriately.

Why do I need to request an appointment instead of booking instantly?

After submitting a request, you’ll receive an email confirming that your appointment is pending approval. This allows us to review availability, avoid scheduling conflicts, and ensure your requested time can be accommodated. Requests are typically reviewed and confirmed quickly.

What should I do if my provider hasn’t joined my telehealth appointment?

Occasionally, appointments may start a few minutes late if your provider is finishing up a prior session. If you’ve joined the session and they’re not there yet, they should arrive shortly. If you’ve been waiting more than 15 minutes past your scheduled start time, there may be a technical issue. In that case, please call the office at 508-715-6014 so we can assist and resolve it as quickly as possible.

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Clinic Policies

    • Attend appointments on time, and kindly provide at least 48 hours’ notice if you need to cancel or reschedule.

    • Clients are expected to attend telehealth appointments in a private space. If confidentiality cannot be ensured, you may be asked to reschedule.

    • Let the practice know as soon as possible if there are any changes to your insurance coverage or benefits.

    • Keep a valid credit card on file in SimplePractice for applicable charges, including co-pays, deductibles, co-insurance, and any late cancellation or missed appointment fees.

    • Share accurate and complete health information so your care can be as supportive and effective as possible.

    • Follow your agreed-upon treatment plan and take medications only as prescribed.

    • If certain medications are prescribed, you may be asked to review and agree to a controlled substance policy.

    • Use secure devices and networks for electronic communication, and keep your portal and email login information private.

    • Please do not record sessions without prior consent.

    • Please note that telehealth, email, portal messages, and forms are not intended for emergencies. If you are in crisis or need immediate help, please call 911 or the Suicide & Crisis Lifeline (988). More resources can be found here.

  • To help ensure consistent access for all clients and manage the administrative impact of last-minute changes, the following policies are in place:

    Clients must notify the provider at least 48 hours in advance if they need to cancel or reschedule an appointment to avoid being charged a late cancellation or no-show fee.

    • A late cancellation is defined as cancelling or rescheduling an appointment with less than 48 hours notice

    • A no-show is defined as missing an appointment without notifying the practice

    • If you are more than 15 minutes late, the appointment will be considered a no-show and will need to be rescheduled

    The first late cancellation or no-show within a 12-month period will be charged 50% of the session fee. Subsequent late cancellations or no-shows will be charged the full session fee.

    This fee is not billable to insurance and is the sole responsibility of the patient. The fee must be paid before future appointments can be scheduled.

    Please note that more than three late cancellations and/or no-shows within a 12-month period may result in termination of services.

  • A parent or legal guardian must provide consent for clients under 18 years to receive treatment.

    Please note that while children and adolescents will be seen individually for part of the visit, a parent or legal guardian must be present and attend the appointment as well.

  • You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychiatry services.

    You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service.

    If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

    For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

  • We are committed to ensuring this website is accessible and usable for all individuals. If you experience any difficulty accessing content or navigating the site, please reach out to info@zhenpsychiatry.com for assistance.

    We provide reasonable accommodations in accordance with the Americans with Disabilities Act (ADA).

    We do not discriminate against any individual on the basis of race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, or financial status.

    For individuals with limited English proficiency, interpreter services may be provided when required by applicable law. In some cases—such as for clients paying out of pocket or those using non-federally funded commercial insurance—clients may be responsible for arranging or covering interpreter services.

    Any interpreter services will be utilized in accordance with all applicable state and federal regulations.